Serenity Starts Here

Elevate Your Home's Comfort with Serenity Stores Furniture

Where Comfort Meets Elegance

FAQs

Ordering & Payment

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • PayPal

Can I modify or cancel my order after it has been placed?

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee modifications or cancellations after the order has been processed.

Is my payment information secure?

Yes! At Serenity Stores LLC, we take your privacy and security very seriously. We use encryption and secure payment gateways to ensure that your payment information is protected.

Shipping & Delivery

How long will it take to receive my order?

Delivery times may vary depending on factors such as the shipping method selected, your location, and the availability of the items in your order. While we make every effort to fulfill orders and deliver them promptly, please note that delivery estimates are estimates only and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier disruptions.

Handling Time: Typically, orders are processed within 2 business days. In rare cases, handling may take up to 5 business days.

Shipping Time: Shipping usually takes about 5 business days, though it may extend up to 10 business days in rare circumstances.

Do you ship internationally?

At this time, Serenity Stores LLC only ships within the United States. We are working on expanding our shipping options in the near future!

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online on this page.

What should I do if I receive a damaged or defective item?

Please inspect your order upon delivery. If your item arrives damaged or has missing pieces, contact us within 7 days with photos of the damage. We will send free replacements for damaged or missing parts as long as you notify us within the 7-day period.

Returns & Refunds

What is your return policy?

  • All returns must be initiated within 7 days of receiving your order.
  • A 30% restocking fee applies to all returned items.
  • Customers are responsible for the cost of return shipping.
  • We do not send return labels for FedEx, so you will need to bring your return to a FedEx location.

How do I initiate a return?

To initiate a return, please contact our customer service team within 7 days of receiving your item. You will need to provide your order number and reason for the return. We will guide you through the next steps.

Will I get a full refund?

Refunds are issued minus the 30% restocking fee. Shipping costs are non-refundable, and you will also be responsible for return shipping fees. Refunds will be processed once we receive the returned item in its original condition.

How long does it take to process a refund?

Refunds are processed within 10 business days after we receive the returned item. The refund will be credited back to your original payment method.

Please allow your bank or credit card company additional time to post the refund.

Products & Availability

What should I do if the product I want is out of stock?

We regularly restock our items, so if something is unavailable, please check back later or contact us to inquire about restocking dates.

Can I pre-order an out-of-stock item?

At this time, we do not offer pre-orders. However, you can sign up for email notifications to be alerted when an item is back in stock.

Customer Service

How can I contact customer service?

You can reach our customer service team via email at support@serenitystores.com. We aim to respond to all inquiries within 1-2 business days.

What are your customer service hours?

Our customer service team is available Monday to Friday, from 9 AM to 5 PM (EST). Please feel free to reach out to us during these hours with any questions or concerns.

If you have any additional questions, don't hesitate to contact us! We’re here to help make your shopping experience with Serenity Stores LLC as smooth and enjoyable as possible.

Address: 
Flat 11, Block D,
Orchidea Court, Cordina Str,
Ghajnsielem, Malta, GSM2016

MEET THE TEAM

Get to know the passionate individuals behind our brand, dedicated to delivering excellence and exceptional service every step of the way.

  • Nick B.

    As the founder of Serenity Stores LLC, Nick brings a passion for quality craftsmanship and a commitment to excellence. His goal is to create a business that prioritizes innovation and customer care, fostering a team culture built on trust and dedication to delivering the best possible service.

  • Sonia F.

    Sonia leads our customer experience team with a focus on ensuring every client feels valued and heard. With a deep commitment to customer satisfaction, Sonia is dedicated to providing personalized support, resolving issues efficiently, and building lasting relationships with our clients.

  • Francesca J.

    Francesca, our Marketing Manager, drives the strategy behind our brand’s growth and visibility. With a creative approach and data-driven insights, she ensures that our message reaches the right audience, fostering brand loyalty and expanding our customer base through innovative campaigns.