Return Policy

At Serenity Stores LLC, we want to ensure your satisfaction with your purchase. Please review our return guidelines below to understand our process and requirements.

Return Period

You must initiate your return request within 7 days of the delivery date. Returns requested after this time frame will not be accepted.

Please note that customer remorse is not covered under this warranty, and we do not accept returns or honor exchanges for customers who change their minds about their purchase.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition you received it—unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.

We do not accept returns nor honor exchanges for customer remorse.

Conditions for Returns:

• 30% Restocking Fee: All returns are subject to a 30% restocking fee, which will be deducted from your refund.
• Customer-Provided Return Shipping: The customer is responsible for return shipping costs. We do not send return labels for FedEx shipments. You will need to bring the items to a FedEx location for return shipping.

How to Start a Return

To initiate a return, please contact us at support@serenitystoresllc.com. If your return is accepted, we will provide instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

For any return-related questions, please reach us at support@serenitystoresllc.com.

Return Scenarios

1. Cancelling an Order

• Before Shipping: If you wish to cancel your order before it has been shipped, please contact us immediately at support@serenitystoresllc.com. A full refund will be processed if the order has not been shipped.
• After Shipping: If your order has already shipped, you will need to initiate a return after delivery, subject to our return policies (30% restocking fee and shipping costs).

2. Damaged on Arrival or Missing Pieces

If your item arrives damaged or with missing pieces, please notify us within 7 days of delivery. We will ask for photos of the damaged item or missing components and, upon verification, will send replacements free of charge.

3. Changed Mind

We do not accept returns for customer remorse. If you change your mind after receiving the item, Serenity Stores LLC cannot process a return, exchange, or refund for such cases.

4. For an Exchange

To exchange an item, you will first need to return the original item as per the standard return process. Once the return is accepted, you can place a new order for the item you wish to receive. Return shipping and the 30% restocking fee will still apply.

5. Received the Wrong Product

If you receive the wrong product, please notify us immediately. We will arrange for the return of the incorrect item and ship the correct product to you at no additional cost.

6. Faulty manufacturing or broken after use (What is your warranty)

If you discover any manufacturing defects or faults within 7 days of receiving your item, please contact us immediately. We will work with you to resolve the issue, which may include sending replacement parts or, if necessary, a full replacement of the product. After the 7-day return window has passed, we are unable to accept returns or exchanges for faulty items.

Non-Returnable Items

• Final sale items
• Gift cards
• Used or worn items not in original condition

• All mattress purchases are non-cancellable, non-exchangeable and non-returnable after shipped/picked up due to strict health code standards.
  

Important Notes:

• FedEx Return Process: We do not provide return labels for FedEx shipments, and FedEx does not pick up return items. Customers are responsible for bringing return items to a FedEx location.

If you have any questions, please contact us at: support@serenintystoresllc.com

Address: 
Flat 11, Block D,
Orchidea Court, Cordina Str,
Ghajnsielem, Malta, GSM2016